Property Management Support Services

We are a property management company who can provide property owners and landlords with personalised support services which help with the daily running of residential block properties and rental property. Your dedicated residential property manager can oversee all of the below to make sure your properties always run smoothly and efficiently, offering you complete peace of mind.

Accounts
Our management teams have dedicated and experienced accounts personnel including a Finance Manager. The accounts personnel are responsible for maintaining all of the financial records for the properties and developments we manage.

Credit Control
We have a team of credit controllers who assist the Property Managers in ensuring that the service charge on their development is collected and where necessary action is taken for recovery.

Property Management Support Services

We are a property management company who can provide property owners and landlords with personalised support services which help with the daily running of residential block properties and rental property. Your dedicated residential property manager can oversee all of the below to make sure your properties always run smoothly and efficiently, offering you complete peace of mind.

Accounts
Our management teams have dedicated and experienced accounts personnel including a Finance Manager. The accounts personnel are responsible for maintaining all of the financial records for the properties and developments we manage.

Credit Control
We have a team of credit controllers who assist the Property Managers in ensuring that the service charge on their development is collected and where necessary action is taken for recovery.

QUALITY ADMIN SUPPORT, BESPOKE MANAGEMENT SYSTEMS & DEVELOPMENT

General Administration Support
We also employ a team of support personnel including secretarial and Property Management Assistants who support the Property Managers in their roles.

Regular meetings are held with all Property Managers to discuss various issues affecting their role and to enable the Property Managers to give feedback on any particular subject matter. These meetings enable us to keep up with changes in the marketplace and ever-changing legislation, which has a direct impact on the role of Property Managers.

Dealing with Enquiries (Property management answering service)

We are passionate about great communication and our answering services will respond to all telephone enquiries within twenty-four hours and written correspondence (including email) within five working days, whether it be for prospective tenants or property maintenance enquiries.

Property Management System

All our staff has access to a bespoke property management software system (QUBE) which enables us to properly administer all matters relating to the developments we manage. Qube is applicable to all land usages and mixed portfolio management. The accounting facilities it provides are fully compliant with RICS and the TPI requirements. It ensures all developments are fully in line with the requirements placed on managing agents with regard to service charge accounting as defined by the Common hold and Leasehold Reform Act 2002.

Training and Development
Scanlans Property Management actively encourages the development of our own staff, in turn, helping them to achieve our aim of providing a quality service to all of our clients. We are pleased to state that 80% of our Property Managers are MIRPM Part II qualified.

Frequently Asked Questions (FAQs) About Our Property Management Services & Support Services

What types of financial management services do you offer for residential properties?

We provide comprehensive financial management services, including maintaining all financial records for the properties and developments we manage. Our dedicated and experienced accounts team, led by a Finance Manager, ensures accurate financial reporting and management.

How does your credit control team assist with service charge collection?

Our credit control team works closely with Property Managers to ensure timely collection of service charges. They take necessary actions for recovery when needed, ensuring that your development’s finances are managed efficiently and effectively.

What kind of administrative support do you provide to property managers?

We employ a team of support personnel, including secretarial and Property Management Assistants, who assist Property Managers in their roles. We hold regular meetings with all Property Managers to discuss issues, gather feedback, and stay updated on market changes and legislation.

How do you handle property management enquiries?

We are committed to excellent communication. Our answering services respond to all telephone enquiries within twenty-four hours and written correspondence (including emails) within five working days. This ensures that both prospective tenants and property maintenance enquiries are addressed promptly.

What property management software do you use, and how does it benefit your clients?

Our staff uses a bespoke property management software system called QUBE. This system helps us administer all aspects of property management efficiently and is compliant with RICS and ARMA requirements. It ensures that service charge accounting adheres to the Commonhold and Leasehold Reform Act 2002.

What qualifications do your Property Managers have?

We encourage continuous professional development for our staff. We are proud that 80% of our Property Managers are MIRPM Part II qualified, ensuring they have the expertise to provide high-quality service to our clients.